Alternative Dispute Resolution

Alternative dispute resolution is the possibility that all consumers have at their disposal to turn to official entities to help them resolve or guide them through a conflict, before opening litigation in the courts.

Customers who are defined as consumers by Law 144/2015 and who have entered into contracts for the purchase and sale and/or provision of services have the right to turn to official bodies to help them resolve any disputes concerning such contracts, without prejudice to recourse to the Courts. The up-to-date list of Alternative Dispute Resolution bodies available under the terms of article 17 of Law no. 144/2015, of September 8, are listed on the Consumer Portal, accessible via the following website For more information, you can also consult Law 144/2015. We would also like to inform you that, in order to resolve disputes arising from online purchases, you can use a resolution system called the "ODR Platform - Online Dispute Resolution/ RLL", created by the EU.

In any case, you can contact one of the centers listed below.

Alternative Dispute Resolution bodies
CNIACC - National Center for Consumer Conflict Information and Arbitration

CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Center

Consumer Conflict Arbitration Center of the District of Coimbra

Lisbon Consumer Conflict Arbitration Center

Porto Consumer Information and Arbitration Center

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Arbitration Court